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Stakeholder Engagement

Stakeholder Engagement

Spirox’s operation of communication channels with various stakeholders is as follows, with a report submitted to the Board of Directors on August 7, 2024.

 

Stakeholder Concern Issues Communication Channels and Frequency
Customers
  • Service Quality
  • Product Quality
  • Cyber Security
  • Regular customer visits
  • Regular meetings and communication with the manufacturers
  • Release of new product information and services
  • Provide a customer service hotline and a call center email account
  • Equipment display center
  • Engineering training center
  • Annual participation in semiconductor-related exhibitions and seminars
Shareholders & Investors
  • Corporate Governance
  • Sustainable Development
  • Risk Management
  • Shareholders Involvement
  • Operation Performance
  • Regular and ad hoc announcements on MOPS
  • Media press release
  • Shareholders' meetings
  • Routine institutional investors' conferences
Suppliers
  • Corporate Image
  • Supplier Management
  • Supplier Environment Evaluation
  • Information Transparency
  • Sign the Anti-Corruption Commitment and the Social Responsibility Commitment with suppliers
  • Require suppliers to comply with corporate integrity guidelines and related business ethics standards
  • Evaluation of suppliers' lead time, service, and quality
  • Ad hoc communication and review meetings
Employees
  • Operation Performance
  • Career Development
  • Learning Development
  • Working Environment
  • Evaluation System
  • Employee Welfare
  • Labor Relations
  • The Company promotes the "Small but Meaningful Rewards" program as well as formal commendations and merit awards through internal announcements and a structured nomination and approval process. Based on approved cases, employees are recognized and showcased through photos and internal announcements on an ad hoc basis
  • Professional skills, regulatory compliance, and information security are communicated through training announcements and both in-person and online courses, which are arranged on an ad hoc basis in response to business and regulatory needs
  • Performance evaluation criteria and procedures are communicated through briefing sessions and internal policy announcements, which are conducted when the system is introduced or revised
  • In early 2025, an employee share trust briefing was held in connection with the treasury share subscription program to help employees understand their rights, trust arrangements, and relevant application procedures
  • In 2025, the PayEasy benefits platform and a self-selected benefits program were introduced, with briefing sessions provided to help employees understand the available benefits and how to use the system
  • For employees with abnormal health check results, on-site care and medical consultation services are provided on a quarterly basis to support ongoing health management
Government
  • Regulation Compliance
  • Corporate Governance
  • Shareholders' Rights
  • Regular promotional meetings
  • Ad hoc Taiwan Stock Exchange questionnaire surveys
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